FAQ - Frequently Asked Questions
Find here the answers to the most frequently asked questions about our Koddel products, deliveries and services.
Koddel accepts payments by credit card (Visa, Mastercard, American Express), SEPA transfer and payment in installments via Shop Pay subject to availability.
Yes, as long as your order hasn't been shipped yet. Contact us quickly at hello@koddel.com to cancel.
The average delivery times are:
– Metropolitan France: 2 to 3 business days (standard) / 24–48 hours (express)
– European Union: 5 to 7 business days (standard) / 3 to 4 days (express)
– International: 10 to 16 business days (standard) / 5 to 7 days (express)
Some items made to order require an additional 6 to 10 days.
– France: Free shipping on orders over €129 – Standard shipping €8.90 – Express shipping €15.90
– European Union: Standard €19.90 – Express €35.90
– International: Standard €35.90 – Express €65.90
You have 14 days after receipt to request a return. Contact us at hello@koddel.com for instructions.
Yes. Koddel delivers to the European Union , Switzerland, the United Kingdom, Canada, the United States , and Australia . Other destinations are available upon request.
The majority of our pieces are made by European artisans working with durable and high-quality materials.
Email: koddeldecor@gmail.com
Online chat: Monday – Friday, 10am–6pm
A response is guaranteed within 24 business hours.