FAQ - Frequently Asked Questions
Find answers to the most frequently asked questions about our Koddel products, deliveries and services here.
Koddel accepts payments by credit card (Visa, Mastercard, American Express), SEPA transfer and payment in installments via Shop Pay subject to availability.
Yes, as long as your order hasn't shipped yet. Contact us promptly at hello@koddel.com to cancel.
Average delivery times are:
– Metropolitan France: 2 to 3 working days (standard) / 24–48 hours (express)
– European Union: 5 to 7 working days (standard) / 3 to 4 days (express)
– International: 10 to 16 working days (standard) / 5 to 7 days (express)
Some made-to-order items require an additional 6-10 days.
– France: Free from €129 – Standard €8.90 – Express €15.90
– European Union: Standard €19.90 – Express €35.90
– International: Standard €35.90 – Express €65.90
You have 14 days after receipt to request a return. Contact us at hello@koddel.com for instructions.
Yes. Koddel delivers to the European Union , Switzerland, the United Kingdom, Canada, the United States , and Australia . Other destinations are available upon request.
The majority of our pieces are made by European artisans working with durable and noble materials.
Email: hello@koddel.com
Online Chat: Monday – Friday, 10am–6pm
Response guaranteed within 24 working hours.