Shipping policy

✦ Processing Time

Each order is carefully prepared within an average of 1 to 3 business days (excluding weekends and holidays).
A confirmation email with a tracking number will be sent to you as soon as your order is shipped.

✦ Delivery Methods

We offer several delivery options, selected for their reliability:

Standard Delivery (to your home or a pickup point)
Express Delivery, depending on the products and destination

You will be offered the choice of delivery method when you confirm your order.

✦ Delivery Areas

We deliver to France, Europe, Africa, and North America (Canada, United States). All our orders are carefully prepared and shipped from France.
For any specific requests (delivery outside our service area, business projects, or custom orders), please contact us at info@koddel.com.

✦ Zones & Delivery Times

Delivery costs are calculated automatically at checkout, based on weight, volume, and destination.

Delivery Time: 2 to 5 business days
Carriers: Colissimo, Chronopost, or Relay Point depending on the option chosen
Delivery Costs:
Standard: €6.90
Free for orders over €120
European Union (Belgium, Germany, Spain, Italy, etc.)
Delivery Time: 3 to 6 business days
Carriers: Colissimo International, DPD, Mondial Relay Europe
Delivery Costs:
Standard: €15
Free for orders over €200
Extended Europe & Outside the EU (United Kingdom, Switzerland, Norway, etc.)
Delivery time: 4 to 8 business days
Carriers: Colissimo International, UPS, DHL
Shipping cost:
Standard: €25
Customs duties or local taxes may apply upon receipt.
Africa (eligible areas: Morocco, Senegal, Ivory Coast, South Africa, etc.)
Delivery time: 6 to 16 business days
Carriers: Colissimo Africa, DHL, or equivalent
Shipping cost:
Standard: €45
Free shipping on orders over €300
Any customs duties are the responsibility of the recipient.

North America (Canada, United States)
Delivery Time: 6 to 16 business days
Carriers: Colissimo International, DHL, UPS

Shipping Costs:

Standard: €49
Free shipping on orders over €300
Customs duties or taxes are the responsibility of the customer upon receipt.

✦ Guaranteed Delivery Times & Delays

The indicated delivery times are estimates, depending on the carrier and the delivery area.

If the maximum delivery time exceeds the stated timeframe, your order will be automatically canceled and fully refunded, without any action required on your part.

You will receive a cancellation confirmation by email, and the refund will be issued via your original payment method.

✦ Order Tracking

Once your package has been shipped, you will receive a real-time tracking link.

In case of delays or issues, our customer service team is available to assist you.

✦ Careful Delivery

Each Koddel piece is carefully packaged to protect and respect the materials.

We minimize unnecessary packaging, reflecting a thoughtful and respectful approach.