Return and Refund Policy
Can I cancel my order?
Yes. You can cancel your order at any time by writing to us at info@koddel.com .
- If the order has not yet been shipped , the refund is full .
- If it has already been shipped, we will refund you excluding delivery costs .
Reimbursement is made within a maximum of 14 days after confirmation.
What is the return or withdrawal procedure?
In accordance with the law, you have 14 calendar days from receipt of your order to exercise your right of withdrawal.
Please write to us at info@koddel.com with the following information:
- Your order number
- The reason for the return (e.g.: format, material, color)
- A photo of the product attesting to its intact condition
We will send you the return address after validating your request. Please do not return anything without prior confirmation.
Return conditions
The articles must be:
- Not used
- In their original condition
- Perfectly packaged in their original packaging
Products returned incomplete, damaged or unfit for resale cannot be refunded.
Refund of your order
- In the event of a compliant return, the full amount paid (product + outbound delivery costs) will be refunded to you.
- Return costs remain your responsibility.
- For cancellation before shipment , no fees apply.
Reimbursement deadlines and terms
Reimbursement will be made within a maximum of 14 days after receipt and verification of the return.
- Payments by bank card are automatically credited back to the card used.
- Payments by wire transfer or check are refunded via PayPal .
Return Responsibility
We recommend using a carrier with a tracking number . Koddel cannot be held responsible for packages lost or damaged during return.
Non-returnable products
Products made to order , personalized or on promotion are not eligible for return, unless the defect is found.